At Fitiquefit, we aim to provide a transparent and fair shopping experience. Please review the information below to understand how refunds and replacements are handled.
Important Notice Before Placing Your Order
We encourage customers to carefully review product descriptions, size guides, images, and specifications before completing a purchase. By placing an order on our website, you confirm that you have reviewed and understood the product details and store policies.
Returns & Refund Eligibility
We accept refunds or replacements only for items that arrive defective, damaged, or incorrect.
Due to the nature of our fulfillment process and coordination with trusted logistics partners, we’re unable to accept returns or exchanges for non-defective items, including but not limited to:
Incorrect size selection
Color or style preference
Change of mind
This policy helps us ensure efficient order processing and fair pricing for all customers.
Defective, Damaged or Incorrect Items
You may be eligible for a refund or replacement if the item you receive is:
Damaged during shipping
Defective upon arrival
Incorrect (wrong item received)
To report an issue, please:
Contact us within 7 days of delivery
Provide clear photos or a short video showing the issue
All claims are reviewed case by case to ensure a fair outcome.
Resolution Options
If your claim is approved, we may offer one of the following solutions:
A replacement item
A refund to the original payment method
A partial refund or store credit, depending on the situation
The resolution offered will depend on the nature of the issue and the available options.
Order Cancellations
Once an order has been processed or shipped, it cannot be canceled. If you need to make a change, please contact us as soon as possible after placing your order, and we’ll do our best to assist.
Refund Processing Time
Approved refunds are typically processed within 10–15 business days after the claim has been reviewed and approved. Please note that processing times may vary depending on your payment provider.
Contact Us
If you have questions about this policy or need assistance with an order, our support team is here to help:
